Time In Transit :
Most of our tube tops are sent from Hawaii, some from Florida where much of the imported apparel enters the USA. Tube tops sent from Hawaii arrive in California in two days, and thereafter take the normal amount of time from that location to yours.
Some information from the US Postal Service about time in transit HERE
We understand. Sometimes returns are unavoidable. We have only two conditions for returns: you must contact us first and you must pay shipping. (The postman does not give us refunds either). Never send a dress back without contacting in advance or it may not go to the proper location!
If there is a problem with your order that is our fault, we will pay for shipping for a replacement at no cost to you, or issue a refund in full. Refunds are issued only when the item arrives back at our warehouse for inspection, never before.
Examples of refundable or exchangeable orders :
Examples of nonrefundable orders :
Who's Genius Goods?Our company is Genius Goods Inc, and this is clearly stated on this site, the copy of the sale, the processing copy (you get these both by email), and upon your credit card statement. Sometimes people just don't remember the name of the company they purchased from. This is us, we sold you a tube top!
If there is an order problem we will make it right within the rules. But a chargeback is a really nasty thing. It hurts a company's credit standing, the company is hit with a non-refundable fine, the company is charged processing and statement fees, and it causes a great deal of nonproductive busywork. A chargeback is NOT a way to get a refund, it is meant as a consumer protection against criminal fraud, and it should not be used unless a crime has been committed. Chargeback issuers will be cheerfully handed over to our collections company.