We understand. Sometimes returns are unavoidable. We have only two conditions for returns: you must contact us first and you must pay shipping. (The postman does not give us refunds either). Never send a dress back without contacting in advance or it may not go to the proper location!
If there is a problem with your order that is our fault, we will pay for shipping for a replacement at no cost to you, or issue a refund in full. Refunds are issued only when the item arrives back at our warehouse for inspection, never before.
Examples of refundable or exchangeable orders :
Examples of nonrefundable orders :
RETURNS - Our company is Genius Goods Inc, and this is clearly stated on this site, the copy of the sale, the processing copy (you get these both by email), and upon your credit card statement. Sometimes people just don't remember the name of the company they purchased from. This is us, we sold you a tube top!
If there is an order problem we will make it right within the rules. But a chargeback is a really nasty thing. It hurts a company's credit standing, the company is hit with a non-refundable fine, the company is charged processing and statement fees, and it causes a great deal of nonproductive busywork. A chargeback is NOT a way to get a refund, it is meant as a consumer protection against criminal fraud, and it should not be used unless a crime has been committed. Chargeback issuers will be cheerfully handed over to our collections company.
SECURITY - Our site's credit card processing is set to the highest possible security settings available. This means that the address given has to match exactly the address that the credit card bill is sent to, the zip codes must match, the telephone numbers must match AND the CVC number on the back of the card must match. In addition, we sometimes call at random to verify that you are who you say you are. Our fraud rate is zero, and we will keep it that way!
LIMITED WARRANTY - Liability is limited to the value of the product purchased plus any shipping for that one product. The company, stockholders, and employees are not liable for any monies above that amount, and your purchase from this site through Genius Goods Inc is verification that you are in agreement with, will adhere to, and understand in full, these limitations, guidlines and policies.
NOTE: Colors vary slightly between one computer screen and another. There may be minor differences in coloration between what you see on your computer and the top you receive in the mail. Mahalo!